Important Legal Agreements?
Tserver4 Webhosting Solution provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available. All clients of Tserver4 Webhosting Solution are subject to the following terms of service:
Acceptable Usage Policy?
Examples of unacceptable material include: IRC Bots, Proxy Scripts, Anonymizers, Pirated Software, Warez, image hosting only sites that do not host an actual domain/normal website content, Escrow, High-Yield Interest Programs(HYIP), Bank Debentures ,Livechat/Chat Scripts,Download sites(Pirated softwares), Bank Debenture Trading Programs, and Prime Banks Programs, lottery sites, muds, rpg’s, hate sites,Facebook Bots,Instagram bots (Social Networking Related Bots), hacker focused sites/archives/programs, sites promoting illegal activities,Flash Games or Online Gaming Sites, Movie’s, MP3 Songs,File hosting. No refunds will be given. We reserve the right to refuse service to anyone. Any material that in our judgment that is obscene or threatening is prohibited and will be removed from our servers with or without notice.
Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. If in doubt regarding the acceptability of your site or service, please contact us and we will be happy to assist you. No refunds will be given.
Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita).
Any site found to host child pornography or linking to child pornography will be terminated immediately without notice. We will also report this to the appropriate authorities. No refunds will be given.
You are not allowed to create hosting with free domains like .tk .ga .ml .cf and other free domains.The numbers of abuse cases are increased with the use of free domains.If you want to host free domain you need to get approval from our abuse/security team
Hosting Courier Site’s are not allowed under our server.If hosted and notified by our Team , we will suspend it.For un-suspending a client, he/she should send us the Company Registration proof, Identity Proof Provided by the Government after verification . We will unsuspend the account. Failure of providing proof within the time frame will held in service cancellation and no refunds.
U.S. export control regulations forbid trade and impose economic sanctions and embargoes against certain targeted geographic regions, countries, and governments including: Iran, Cuba and Syria. So Hosting Accounts which Such TLD Are not allowed and it will be blocked.
Every cPanel will be allocated with 100% CPU,RAM : Upto 1GB,IO & IOPS : Up to 1 GB. In Shared environment the sites should maintain the resource under the limit and MySQL query timing should not take long to process.If any accounts using more than the fair usage policy will be suspended and we can give single IP Address access for optimization.
Uptime The uptime of a server is defined as the reported uptime from the operating system of the server which may differ from the uptime reported by individual services.Tserver4 Webhosting Solution cannot 100% gaurantee the uptime status of any server for many factors which may include but not limited to updates to software, malicious or intentional activities, hardware failure, acts of God defined as conditions beyond our (Tserver4 Webhosting Solution and/or our vendors that provide equipement or services to us) control that interupts services at a facility.
Mailing Policy and Limits: Sending Bulk mails are not allowed on our server,Per cPanel account can send 150 Mails Per Hour.If any accounts seems to be spamming it will be suspended with or without any notice.Doing Bulk Mails needs VPS/Dedicated Servers for your Purpose.
Billing & Refunds
At this time we offer Monthly, Semi-Annually, Annually, Bi-Annually According to the Hosting Plans.
Due to the nature of our industry and the costs involved with provisioning and maintaining your Service, we do not offer refunds or pro-rated refunds. All Sales are Final so please every client is expected to read through our terms of service before making any purchase.
We accept Paypal (international), Mobile money (Ghanaian), Nigeria Paystack & Amplify Payment Gateways (Credit/Debit cards) and Local Transfers to our company account via internet, mobile, ATMs, USSD and Quick teller but mainly for Nigerian users.
There is no Minimum Contract Periods for any plans. In Case of any Disputes, we are unable to offer any refunds its your responsibility to check our Services in the 48 Hours trial period. Due to the nature of Business and service maintenance, we don’t offer any refunds so All the Sales Made From Tserver4 Webhosting Solution Are Final.
All service renewal bills are generated according to the dates they were first activated on.
As per the System settings, the service will be suspended on the 5th day from the due date and terminated on 8th day from the due date.
Late Fee of 3$ Will be added to your invoice incase if you didn’t made the payment before the Suspension.The late fee should be paid by you to get your service re-activated.
Acceptable Use Policy
All services provided by Tserver4 Webhosting Solution may be used for lawful purposes only. Examples of unacceptable material include: IRC Bots, Proxy Scripts, Anonymizers, Pirated Software, Warez, image hosting only sites that do not host an actual domain/normal website content, Escrow, High-Yield Interest Programs(HYIP), Bank Debentures ,Livechat/Chat Scripts, Download sites(Pirated softwares), Bank Debenture Trading Programs, and Prime Banks Programs, lottery sites, muds, rpg’s, hate sites, Facebook Bots, Instagram bots (Social Networking Related Bots), hacker focused sites/archives/programs, sites promoting illegal activities, Flash Games or Online Gaming Sites,Movie’s,MP3 Songs, File hosting. No refunds will be given.
Resellers: We will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account. No refunds will be given.
Direct customers: Your services will be terminated with or without notice. Violations will be reported to the appropriate law enforcement agency. No refunds will be given.
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible.
Shared Hosting Packages; You are not allowed to use
the hosting for Backup Storage, File Hosting/File Sharing/Image Hosting,
You are not allowed to Store any Personal Zip files or backup of your
files as an Zip in the server. The hosting should contain only the Files
used by the Website scripts.
In Shared Hosting You are not allowed to Keep Mails more than 2 GB of space. If you need space for Email You can upgrade your account to Email Hosting Plans.
Reseller Client Responsibility.
Reseller clients of Tserver4 Webhosting Solution are responsible for supporting their clients.Tserver4 Webhosting Solution does not provide support to our Resellers Clients.
If a Resellers client contacts us, we reserve the right to place the client account on hold until the Reseller can assume their responsibility for their client. We reserve the right to charge said Reseller for services rendered to the Resellers client.
All support requests must be made by the Reseller on their clients behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients.
If any Reseller account involved in doing Resource abuse or Unacceptable content abuse’s Tserver4 Webhosting Solution has rights to block the total Reseller since the accounts should maintain under the fair usage policy.
Reseller’s are responsible for their clients how the accounts are being hosted. If we receive multiple abuse reports the total Reseller will be blocked and 50$ Reactivation Fee should be paid to Reactivate the account.
Providing Free hosting is not allowed for any Reseller’s/Master/Alpha Reseller’s. If provided the account will be Suspended and no refunds will be given. To reactivate your account, the client should pay Reactivation fee for Resource Usage Of 15.00$ (Non Refundable Payment). We will be terminating all the account under the WHM.
Zero Tolerance Spam Policy.
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Sites advertised via SPAM (Spamvertised) may not be hosted on our servers.
This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers.
Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated. Tserver4 Webhosting Solution reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.
Fair Usage Policy.
User may not: a) Use 20% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc. b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD. c) Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers. d) Run any software that interfaces with an IRC (Internet Relay Chat) network. e) Run any bit torrent application, tracker, or client.
You may link to legal torrents off-site, but may not host or store them on our shared servers. f) Participate in any file-sharing/peer-to-peer activities g) Run any gaming servers such as counter-strike, half-life, battlefield1942, etc h) Run cron entries with intervals of less than 15 minutes. i) When using PHP include functions for including a local file, include the local file rather than the URL.
Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”) j) Any accounts that is created without updating the nameserver or with out a DNS records Pointing to our servers will be removed with or without Notice.
Unlimited disk space and bandwidth means there is no set limits on our packages. Tserver4 Webhosting Solution want you to have the resources you need to build your site without any limits. But, however we do need to make sure we continue to provide a full active service to all our customers. As such we do require all customers to be fully compliant with our Fair Usage Policy and Terms and Conditions. Customers on unlimited hosting packages this includes but not limited to shared hosting packages.
As a customer of Tserver4 Webhosting Solution you agree to be subject to the following fair usage policy: The account will be primarily used for the purposes of web hosting.
Unacceptable use includes, but is not limited to, large file storage and making downloads of large files such as but not limited to media files, zipped folders and programme files.
File downloads are permitted, but only in the context of a functioning website. The hosting account may not cause problems with performance of other hosting accounts hosted on the same server by making excessive demands on the resources of the server. This includes, but is not limited to, the CPU usage required to perform data processing on the account for the purposes of taking backups and other administrative tasks as well as the CPU usage required to actually serve the site on the hosting account.
As a customer you agree that Tserver4 Webhosting Solution will be determining whether an infringement of this ‘fair use’ policy has occurred. Wherever possible, Tserver4 Webhosting Solution will propose alternative hosting arrangements should an infringement of this policy occur. These may include, but are not limited to, moving to a hosting plan with quoted disk space and bandwidth limits.
If we identify an account that is not in compliance with our Fair Usage Policy or that has the potential to negatively impact the performance of our server, we will be required to temporary suspend the account.
If you are looking for SSH Access you can consider taking VPS/Dedicated.
Backup’s & Data Loss.
Your use of this service is at your sole risk. Our backup service is provided to you as a courtesy.
Tserver4 Webhosting Solution performs weekly backups of shared and reseller servers; however, these backups are for Tserver4 Webhosting Solution’s administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers.
Tserver4 Webhosting Solution does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Tserver4 Webhosting Solution’s part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty.
Always backup your site contents to your personal computer! We make no guarantees about the availability of backups. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Tserver4 Webhosting Solution servers.
BACKUP RESTORE The backup restore service are not included in your Hosting Fees and hence there will be an admin fees of Rs.500/- or $10 per instance in any event if you want us to restore your website from our weekly backup repository.
The admin fees are payable immediately and are non-refundable. We cannot guarantee the integrity of the backup on our weekly backup repository. Backups will not be provided for accounts that have been suspended or terminated for any reason unless otherwise agreed to in writing by Tservers4 Webhosting Solution.
Cancellation & Refunds.
Tserver4 Webhosting Solution reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. Any abuse on our staff in any medium or format will result in the suspension or termination of your services. Due to Nature of the hosting business and service maintenance charges we don’t offer any Money back / Refunds so all sales are final which are purchased from Tserver4 Webhosting Solution. There are no refunds on Abuse Case Reactivation Fee, administrative fees, install fees for custom software, or domain name purchases.
Coupons & Discount Promos.
Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account.
Jurisdiction The laws of the Republic of India from our host and that of ICANN and NIRA Nigeria shall govern this agreement. In any event of dispute the area of Jurisdiction would be Salem, Tamilnadu only..
Tserver4 Webhosting Solution shall not be responsible for any damages your business may suffer. Tserver4 Webhosting Solution makes no warranties of any kind, expressed or implied for services we provide. Tserver4 Webhosting Solution disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Tserver4 Webhosting Solution and its employees.Tserver4 Webhosting Solution has rights to Change the Terms of Service/Refund Policy/Pricing of Plans anytime with or without Notice.